Shipping policy

Shipping Policy

Effective Date: November 2025
Company: Sunne Hair Pty Ltd (“Sunne”, “we”, “us”, or “our”)
Website: www.sunnehair.com.

1. Order Processing

All orders are packed with care in our studio in Victoria, Australia and dispatched within 1-2 business days of purchase.
You’ll receive an email confirmation with tracking details once your order has shipped.

Please note: during busy periods, sales, or holidays, dispatch may take an extra business day.

2. Shipping Within Australia

We ship all domestic orders via Australia Post.

  • Standard Shipping: 3–7 business days, depending on your location.

  • Express Shipping: 1–3 business days to most metro areas.

  • Enjoy free standard shipping on all Australian orders of $70 or over.

You’ll be able to track your parcel using the tracking number provided in your shipping confirmation email.

3. Shipping to New Zealand

We currently ship to New Zealand via Australia Post International Standard.
Estimated delivery timeframe: 5–10 business days.

Shipping rates are calculated at checkout.
As a guide:

  • Standard International Shipping (NZ): from $17 AUD

4. International Shipping

We don’t currently offer international shipping beyond Australia and New Zealand - but we’re working on it. 
Join our Sunne mailing list to be the first to know when we start delivering to your country.

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the selected method.
We offer:

  • Free Standard Shipping: on all Australian orders of $70 and over
  • Standard Shipping: 3-7 business days, depending on your location | $8.95

  • Express Shipping: 1-3 business days to most metro areas | $12.95

Free shipping applies to standard delivery within Australia only. It doesn't apply to Express Shipping or orders to New Zealand.

6. Delivery Delays

Estimated delivery times are provided by Australia Post and may vary depending on location, weather, or carrier delays. While transit times are out of our hands, we'll always help get your order to you.

If your parcel seems delayed:
1. Check your tracking number (sent via email once your order ships).
2. If there's no update after 10 business days, please email us at hello@sunnehair.com with your order number.

We'll investigate with Australia Post, and if your parcel is confirmed lost, we'll organise a replacement or refund for you.

8. Address Accuracy

Please double-check your delivery address before completing your order.
We can’t be held responsible for parcels delivered to incorrect addresses provided by the customer.

9. Lost or Damaged Parcels

If your order arrives damaged or doesn’t arrive at all, please contact us within 10 days of the expected delivery date at hello@sunnehair.com.
We’ll work with Australia Post to investigate and arrange a replacement or refund if your parcel cannot be located.

10. Contact Us

For all shipping enquiries, please contact our team at:
📧 hello@sunnehair.com
📍 Sunne Hair Pty Ltd - Victoria, Australia