Terms of service

Terms of Service

Effective Date: November 2025
Company: Sunne Hair Pty Ltd (“Sunne”, “we”, “us”, or “our”)
Website: www.sunnehair.com

1. Overview

Welcome to Sunne. By accessing or purchasing from our website, you agree to the following Terms of Service.
These terms apply to all users of the site, including browsers, customers, and contributors of content.
Please read them carefully before using our services.

If you do not agree to these terms, you may not access the website or use our products.
Sunne reserves the right to update or change these terms at any time. Changes will take effect immediately upon being posted on our website.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old or have permission from a parent or guardian to make a purchase.
You agree not to use our products for any illegal or unauthorised purpose, or in violation of any laws in your jurisdiction.

3. Product Information

We make every effort to display accurate information about our products, including descriptions, pricing, and availability.
However, we cannot guarantee that your device’s display of colours will be accurate.
Sunne reserves the right to modify or discontinue products at any time without notice.

4. Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change prices at any time without notice.
Payments are processed securely through Shopify Payments or other authorised third-party gateways.

5. Shipping & Delivery

Orders are shipped from Victoria, Australia via Australia Post.
Delivery timeframes are estimates only and may vary due to postal delays or factors beyond our control.
Full details can be found in our Shipping Policy.

6. Returns & Refunds

We want you to love your purchase, but if something isn’t right, please refer to our Returns & Refund Policy for information on refunds, replacements, and damaged items.

7. Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed on our store.
You are responsible for maintaining the confidentiality of your account details.

8. Intellectual Property

All content on the Sunne website - including text, images, logos, trademarks, and product names - is the property of Sunne Hair Pty Ltd and is protected by Australian copyright and trademark laws.
You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.
By using our website, you consent to the collection and use of your data in accordance with that policy.

10. Prohibited Uses

You are prohibited from using the site or its content to:

  • Violate any laws or regulations.

  • Infringe upon intellectual property rights.

  • Harass, abuse, or harm others.

  • Submit false or misleading information.

  • Upload viruses or malicious code.

  • Interfere with the security or performance of our site.

We reserve the right to terminate access to our services for any prohibited behaviour.

11. Limitation of Liability

To the fullest extent permitted by law, Sunne Hair Pty Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services.
Our total liability for any claim shall not exceed the amount paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless Sunne Hair Pty Ltd from any claims or demands resulting from your breach of these Terms or violation of any law or third-party rights.

13. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Victoria, Australia.

14. Contact Information

For any questions about these Terms, please contact us at:
📧 hello@sunnehair.com
📍 Sunne Hair Pty Ltd
Victoria, Australia